PranaGo.in Returns Policy

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Most items purchased from sellers listed on PranaGo.in are returnable within the return window, except those that are explicitly identified as not returnable. 

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account  (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.  

• General Returns Policy
• PranaGo Digital Devices
• Alexa Paid Skills & In-Skill Purchases
• Movies, Music and Video Games
• Books
• Mobiles, Computers
• TV, Appliances, Electronics
• Home
• Home Improvement
• Kitchen
• Toys and Baby Products
• Sports, Fitness, and Outdoors
• Beauty, Health, and Groceries
• Clothing and Accessories
• Jewellery, Watches, and Eyewear
• Handbags and Luggage
• Car, Motorbike, and Industrial
• Lead-acid Batteries
• Inspect and Buy Label
• Seller Fulfilled Items
• Customizable Products

General Returns Policy

1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on PranaGo.in.
2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with PranaG othrough PranaGo .in Home Services. Subject to Amazon.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
3. Return will be processed only if: 

   • it is determined that the product was not damaged while in your possession;

   • the product is not different from what was shipped to you;

   • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. PranaGo shall not be liable in any manner for any misuse or usage of such information.
5. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
6. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
7. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. 
8. Products may be eligible for replacement only if the same seller has the exact same item in stock. 
9. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you. 
10. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.
11. To know about the Return window for PranaGo Business orders, please visit here. 
12.  In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, PranaGo reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Note: All product categories are non-returnable for International Customers for Export Orders.

Categories with associated return window and exceptions, if any:

PranaGo Digital Devices